Managing Up, Down, & Across: Working Well with Others
Building trust, communication, and strong workplace relationships
Why It Matters
Success at work depends not only on what people know, but on how they work with others. Research consistently shows that workplace success is driven by interpersonal relationship effectiveness: the ability to communicate clearly, build trust, navigate differences, and collaborate productively. Organizations benefit when employees develop strong relationship skills that support teamwork, reduce misunderstandings, and create more positive and productive work environments.
Course Description
ThThis session focuses on the core interpersonal skills that strengthen professional relationships and improve day-to-day collaboration. Participants explore how their communication style, attitudes, and behaviors influence workplace interactions and learn strategies for building stronger, more constructive connections with colleagues. Through reflection and discussion, participants gain practical insight into how trust, confidence, and effective communication contribute to successful working relationships.
Key Focus Areas
Participants will explore and practice:
- Increasing self-awareness of personal communication and collaboration styles
- Recognizing behaviors and attitudes that strengthen—or unintentionally strain—workplace relationships
- Communicating with confidence, clarity, and respect in everyday interactions
- Building stronger, more productive relationships across teams and roles
Participants gain practical insight into how their actions influence workplace relationships and develop strategies for creating more positive, collaborative interactions across their organization.
Delivery formats:
- In-person
- Virtual
- Hybrid
Course lengths:
- Micro Session (60 to 120 minutes)
- Half Day (3 to 4 hours)
- Full Day (6 to 7 hours)