This session focuses on developing the skills needed to both deliver and receive feedback in ways that support growth and strong working relationships. Participants explore how to frame feedback around observable behaviors, communicate clearly about impact, and remain open and curious when others offer input. Through discussion and guided practice, participants learn how feedback conversations can become productive exchanges that encourage learning, reflection, and forward progress.

Key Focus Areas

Participants will explore and practice:

• Delivering clear, constructive feedback focused on observable behaviors
• Receiving feedback with openness and curiosity rather than defensiveness
• Distinguishing between intent and impact to deepen understanding
• Strengthening accountability and follow-through after feedback conversations

Participants develop practical approaches for both giving and receiving feedback in ways that support learning, reinforce accountability, and contribute to a workplace culture where continuous improvement is expected and valued.

Delivery formats:

• In-person
• Virtual
• Hybrid